Refund Policy

Alewk.club Return and Refund Policy

At Alewk.club, we strive to provide a smooth and hassle-free return experience through our Returns Portal.

Return Window

You have 30 days from the date of purchase to initiate a return. Unfortunately, we cannot offer refunds beyond this period.

Eligibility Criteria

Condition: Items must be unused, in their original condition, and include the original storage bag.

Exclusions: For hygiene reasons, cosmetics, hats, and socks are non-returnable, unless they are faulty.

Return Process

Initiate Your Return: Visit our Returns Portal and enter your order number and postcode to begin the process.

Approval: Once your return request is approved, you will receive a return label.

Shipping: Attach the return label to your package and drop it off at a YODEL location. You can find your nearest drop-off point using their store locator.

Refunds

Processing: Once we receive and inspect your returned item, we will process your refund to the original payment method.

Timeline: Refunds are processed promptly after approval; however, your card provider may take up to 10 working days to reflect the refund.

Exchanges

We do not offer direct exchanges. If you need a different item, please return your original product for a refund and place a new order through our website.

Pre-Orders

When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory.

We collect the full payment at checkout and securely store your payment method.

You can cancel a pre-order if it has not yet been fulfilled.

If the order has already been fulfilled, you cannot cancel, but you may request a full refund under our ReturnsPolicy.

Faulty or Incorrect Items

If you receive a faulty or incorrect item, please contact us at hello@alewk.club within 30 days of receipt. We will arrange for a return and, once the issue is confirmed, offer a refund or replacement.

Additional Information

For the best experience, we recommend initiating returns from a desktop or laptop device.

If you have any questions or need assistance, feel free to reach out to us at hello@alewk.club.