Question 1

What is Alewk.club?

Accepted Answer

ALEWK.CLUB is a Brighton & Hove–based eco-friendly online shop. We make sustainable living easy with a curated collection of clothing, accessories, and zero-waste essentials, bringing together ethical, eco-friendly brands in one place. Our Story

Question 2

What makes Alewk.club different?

Accepted Answer

We’re more than a marketplace. Our focus is on genuine sustainability, transparent sourcing, and conscious curation, avoiding greenwashing and choice overload. Every item is handpicked to deliver real impact and ethical value.

Question 3

UK Ordering & Delivery

Accepted Answer

We currently ship across the UK Only via Yodel or Royal Mail. For international enquiries, please contact us directly.  How long does delivery take? Orders usually arrive within 3–4 working days once dispatched. A tracking link is emailed once your order is on its way. Shipping Policy  Do you offer free shipping? Yes, UK orders over £50 qualify for free delivery. Some individual products also include free UK delivery.  Are deliveries sustainable? Yes. All orders are shipped in 100% compostable, plastic-free packaging made from renewable materials.  Will Christmas orders be delayed? To receive items in time for Christmas, place orders by .................December. Orders placed afterwards may take longer than usual. CHRISTMAS DELIVERY INFORMATION

Question 4

Returns & Exchanges

Accepted Answer

We offer a FREE 30-day return or exchange window.

Question 5

Customer Support & Rewards

Accepted Answer

How do I contact Alewk.club? Email us at hello@alewk.club or use the website contact form. We’re happy to assist with product advice, order questions, and general support. Phone number: 01273 044739  (Monday to Saturday, 9:00am–4:00pm).  Do you offer new customer incentives? Yes, sign up for our newsletter to receive 10% off your first order, early access to product launches, and exclusive subscriber perks.

Question 6

Sustainability & Ethics

Accepted Answer

How does Alewk.club ensure sustainability? Our products must meet strict standards—refillable, plastic-free, compostable, organic, or made from recycled materials. We feature brands like Rapanui, Waterhaul, and Labo Mono that lead in circular and low-impact design.  What does ‘ethically sourced’ mean? We partner only with brands that prioritise fair labour, sustainable production, and social responsibility. For example, Waterhaul transforms ocean plastic into durable goods, and Two Chimps Coffee offers carbon-neutral ethical roasting.  Do you support environmental causes? Yes. We plant trees through Ecologi for every order placed, and collaborate with brands involved in initiatives like marine conservation and low-waste innovation.  What is the ALEWK Sustainability Scorecard (ASSC)? The ASSC is our internal framework for assessing the sustainability credentials of our products. While specific metrics are not publicly shared, it helps ensure transparency and trust in everything we offer.  What sustainable materials do you feature? Our selection includes recycled plastics, bamboo, natural fibres, and biodegradable materials -each chosen for its low environmental impact and utility.

Question 7

Product Range & Quality

Accepted Answer

What kinds of products do you offer? We specialise in impact-driven essentials, including:  Organic and recycled clothing (men’s and women’s) Zero-waste home and cleaning items Plastic-free grooming and wellness Refillable lifestyle goods Sustainable gifts and accessories Ethically sourced beverages like coffee and hot chocolate Are your products suitable for gifting? Absolutely. Our simple, eco-conscious packaging is ideal for thoughtful, sustainable gifting.  Are your products vegan or cruelty-free? Many are. Product pages clearly list vegan, cruelty-free, and ethical certifications.  How can I be sure of product quality? We only feature trusted brands with a proven reputation. Verified customer reviews praise the quality, craftsmanship, and sustainability of our curated selection.  Can I suggest a product or brand? Yes—we love community input. Use our contact form to recommend sustainable brands or products for consideration.

Question 8

Trust & Community

Accepted Answer

How are brands selected? Every brand is vetted for ethics, transparency, and sustainability. We only collaborate with companies that reflect our mission and values.  Do your products support small or local businesses? Yes. We partner with independent UK-based brands to support local economies and sustainable entrepreneurship.  Do you publish customer reviews? Yes. Verified reviews appear on product pages to share authentic feedback on quality and service.  How can I engage with the Alewk.club community? Join our mailing list or follow us on social media to stay connected, informed, and inspired by sustainable living.

Question 9

Living Sustainably

Accepted Answer

What is a low-impact lifestyle, and how do you support it? A low-impact lifestyle reduces waste and supports ethical production. Our curated selection helps you embrace this way of living- without sacrificing quality or style.  Do you offer sustainability resources? Yes. Our blog features guides, brand stories, and practical tips to help you live more consciously and shop more mindfully.  What is your message to conscious consumers? We believe your shopping choices matter. By choosing thoughtfully made products, you contribute to a greener future. Our mission is simple: shop consciously today and make a difference.  Still have questions? We’re here to help. If your query isn’t covered here, reach out via our contact page. Your sustainable journey starts with clarity and confidence at Alewk.club.

Question 10

Where do Alewk.club products come from?

Accepted Answer

We operate from Brighton & Hove, UK, and stock carefully selected brands both UK-based and global, provided they meet our ethical sourcing standards. Our site confirms we prioritise UK makers and sustainable businesses, while also choosing international eco-brands with trusted credentials.

Question 11

Are your sunglasses really made from recycled fishing nets?

Accepted Answer

Yes. In our “Sustainable Sunglasses” collection it states the eyewear is crafted from recycled ocean plastics and discarded fishing-nets.Each pair combines durability, premium lens protection and ethical materials.

Question 12

Are your products vegan or cruelty-free?

Accepted Answer

Many items are vegan or cruelty-free, as stated by their original manufacturer. Because we are a curated sustainable shop, we rely on the brand’s own certifications and official statements. Always check individual product pages for specific vegan labels.

Question 13

How does Alewk.club reduce its environmental footprint?

Accepted Answer

We reduce footprint by: Curating brands that use recycled, organic or low-impact materials. Using compostable shipping packaging. Prioritising fair labour and ethical sourcing to reduce hidden social and environmental costs. (internet) These combined efforts help you feel confident your purchase is aligned with sustainable values.

Question 14

What makes Alewk.club products sustainable?

Accepted Answer

A sustainable, eco-friendly curated online shop combining direct sourcing with trusted Shopify Collective partners. All material information and sustainability claims come directly from the brand that produces the item.

Question 15

What makes Alewk.club products sustainable?

Accepted Answer

Alewk.club is a sustainable, eco-friendly curated online shop. We handpick every item — whether stocked directly or supplied through Shopify Collective — based solely on the sustainability information provided by the original brand. We review material choices, packaging, manufacturing ethics and environmental commitments. Our curation ensures you only see products with credible, brand-verified eco standards.

Question 16

Where do Alewk.club products come from?

Accepted Answer

Our products come from trusted sustainable brands across the UK and beyond, including partners fulfilled through Shopify Collective. All claims about materials and sustainability are taken directly from the brand’s official product information, certifications or sustainability statements.

Question 17

Are your sunglasses really made from recycled fishing nets?

Accepted Answer

Yes. Brands featured in our curated sunglasses collection state that their frames are made from recycled ocean plastics and reclaimed fishing-net materials. As a curated eco-friendly shop, we only show verified brand information — we never modify or invent material claims.

Question 18

How durable are sunglasses made from ocean plastics?

Accepted Answer

Durability is based on the manufacturer’s own product testing. The sustainable eyewear brands we curate design frames to be hard-wearing, impact-resistant and suitable for coastal living. We publish only the durability claims provided by the brand.

Question 19

Do you use plastic-free or low-impact packaging?

Accepted Answer

Yes — Alewk.club ships all in-house orders using plastic-free, compostable packaging. If fulfilled by Shopify Collective partners, packaging standards follow the brand’s own sustainable practices.

Question 20

How does Alewk.club reduce its environmental footprint?

Accepted Answer

As a sustainable curated shop, we focus on responsible sourcing and minimal waste. We: • curate brands already committed to low-impact production • use compostable, plastic-free packaging • avoid overstocking or overproduction • choose verified sustainable brands through Shopify Collective Everything we state comes directly from brand-supplied data.

Question 21

What is Ecologi and how does Alewk.club plant trees with every order?

Accepted Answer

Ecologi is a climate-action platform. When active, our tree-planting campaigns are based on Ecologi’s verified impact data, and the number of trees planted comes directly from their reports. We only publish accurate, externally verified figures.

Question 22

Are your clothing items ethically made?

Accepted Answer

Yes — the brands we curate state that their clothing is produced responsibly, whether through organic fibres, ethical labour or sustainable manufacturing. Every ethical or eco claim comes from the brand itself.

Question 23

Do eco-friendly products last as long as conventional products?

Accepted Answer

Longevity depends on the brand, materials and care. We only curate brands who emphasise durability and quality, and we display the manufacturer’s own care instructions and durability notes without modification.

Question 24

How long does delivery take within the UK?

Accepted Answer

Delivery times depend on whether the product is fulfilled by Alewk.club or a Shopify Collective partner. Each product page shows the exact delivery information supplied by the brand.

Question 25

Do you offer free shipping over a certain amount?

Accepted Answer

es — we offer free UK mainland delivery on orders over £50 for items fulfilled by Alewk.club. Shipping for Shopify Collective items follows each brand’s policy.

Question 26

Can I track my order

Accepted Answer

Yes. Tracking is provided for all Alewk.club orders and, where available, through Shopify Collective partners. You’ll receive tracking information as soon as the product ships.

Question 27

What should I do if my parcel has not arrived?

Accepted Answer

Contact us at hello@alewk.club with your order number. If your item came from a Shopify Collective partner, we’ll liaise with the brand using the fulfilment and tracking details they provide.

Question 28

What is your returns policy?

Accepted Answer

We offer a 30-day return and exchange policy for items shipped by Alewk.club. Shopify Collective items follow the brand’s own return policy, which we display clearly on relevant listings.

Question 29

How do I return or exchange an item?

Accepted Answer

Alewk.club items: return directly to us. • Shopify Collective items: we provide instructions based on the partner brand’s own returns process. We always guide you based on the fulfilment source.

Question 30

Are returns free?

Accepted Answer

Returns for items shipped by Alewk.club are free within the UK. Returns for Shopify Collective items depend on the brand’s policy.

Question 31

What happens if my product arrives damaged?

Accepted Answer

Email hello@alewk.club with photos and your order number. If it’s a Shopify Collective item, we will coordinate with the brand using their guarantee and replacement procedures.

Question 32

How do I look after my recycled sunglasses?

Accepted Answer

Care instructions — such as cleaning, storage and seawater guidance — come directly from the eyewear brand. We publish those instructions exactly as provided.

Question 33

Are your candles refillable or reusable?

Accepted Answer

This depends on the brand. Some offer reusable jars or natural wax options. All sustainability details come from the manufacturer’s own documentation.

Question 34

Are your fabrics pre-shrunk or organic certified?

Accepted Answer

Any certifications (GOTS, OEKO-TEX, recycled fibres, organic cotton) are listed exactly as the original brand provides them. We do not modify or add claims.

Question 35

Do your products make good eco-friendly gifts?

Accepted Answer

Yes — Alewk.club is a curated sustainable, eco-friendly shop specialising in thoughtful, low-impact gifting. Every product’s eco-credentials come directly from brand-provided information, ensuring transparency and trust.

Question 36

How do I choose the right size for clothing items?

Accepted Answer

We display the exact sizing charts and fit notes supplied by the clothing brand. This ensures all sizing information is accurate and brand-verified.

Question 37

Which payment methods do you accept?

Accepted Answer

We accept Apple Pay, Google Pay, PayPal, Visa, Mastercard, Klarna, Shop Pay and more. Payment options may vary slightly for Shopify Collective partner products.

Question 38

Do you offer a first-order discount?

Accepted Answer

Yes — sign up to the Alewk.club newsletter for 10% off your first order (terms apply). This applies to items fulfilled directly by Alewk.club unless otherwise stated on product pages.

Question 39

How do I use my discount code?

Accepted Answer

Enter your code in the discount field at checkout. Discount eligibility for Shopify Collective products is determined by the partner brand.

Question 40

Are your prices inclusive of VAT?

Accepted Answer

Yes — all Alewk.club prices include VAT where applicable. For Shopify Collective items, VAT handling follows the brand’s regional tax rules.

Question 41

How many trees has Alewk.club planted so far?

Accepted Answer

Our totals come directly from Ecologi’s verified reporting. We update impact numbers based on their data only — never estimations.

Question 42

How does my order help protect the UK coastline and oceans?

Accepted Answer

We curate eyewear brands that turn reclaimed fishing nets and ocean plastics into high-quality sunglasses. These claims — including material origin and environmental impact — are provided directly by each brand.

Question 43

Do you support environmental organisations?

Accepted Answer

Yes — our climate initiatives, including tree-planting, run through Ecologi, and we frequently partner with brands involved in conservation. All impact claims are externally verified.

Question 44

How can I see the carbon offset from my purchase?

Accepted Answer

You can view our climate contributions on our Ecologi profile. Offsets are calculated and verified by Ecologi — we only publish their official figures.

Question 45

Why does Alewk.club focus on coastal living and conscious shopping?

Accepted Answer

Based in Brighton & Hove, our lifestyle is shaped by the coast. Alewk.club brings together sustainable brands that reflect a slower, more intentional way of living — with every product sourced transparently and ethically.

Question 46

Is Alewk.club a small UK business?

Accepted Answer

Yes — we are an independent sustainable, eco-friendly curated shop operating from Brighton & Hove. We work with trusted brands and Shopify Collective partners to offer verified eco products.

Question 47

What is your mission as a sustainable lifestyle brand?

Accepted Answer

Our mission is to make sustainable living simple by curating responsible products with full transparency. Every sustainability claim we share comes directly from the brand, ensuring trust, clarity and honesty.

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