Alewk.club – Frequently Asked Questions

What is Alewk.club?
Alewk.club is a curated online destination for sustainable living. We bring together ethical, eco-friendly brands in one seamless shopping experience—offering high-quality, consciously made products that help you reduce waste and live intentionally.

What makes Alewk.club different?
We’re more than a marketplace. Our focus is on genuine sustainability, transparent sourcing, and conscious curation—avoiding greenwashing and choice overload. Every item is handpicked to deliver real impact and ethical value.

Sustainability & Ethics

How does Alewk.club ensure sustainability?
Our products must meet strict standards—refillable, plastic-free, compostable, organic, or made from recycled materials. We feature brands like Rapanui, Waterhaul, and Labo Mono that lead in circular and low-impact design.

What does ‘ethically sourced’ mean?
We partner only with brands that prioritise fair labour, sustainable production, and social responsibility. For example, Waterhaul transforms ocean plastic into durable goods, and Two Chimps Coffee offers carbon-neutral ethical roasting.

Do you support environmental causes?
Yes. We plant trees through Ecologi for every order placed, and collaborate with brands involved in initiatives like marine conservation and low-waste innovation.

What is the ALEWK Sustainability Scorecard (ASSC)?
The ASSC is our internal framework for assessing the sustainability credentials of our products. While specific metrics are not publicly shared, it helps ensure transparency and trust in everything we offer.

What sustainable materials do you feature?
Our selection includes recycled plastics, bamboo, natural fibres, and biodegradable materials -each chosen for its low environmental impact and utility.

Product Range & Quality

What kinds of products do you offer?
We specialise in impact-driven essentials, including:

• Organic and recycled clothing (men’s and women’s)
• Zero-waste home and cleaning items
• Plastic-free grooming and wellness
• Refillable lifestyle goods
• Sustainable gifts and accessories
• Ethically sourced beverages like coffee and hot chocolate

Are your products suitable for gifting?
Absolutely. Our simple, eco-conscious packaging is ideal for thoughtful, sustainable gifting.

Are your products vegan or cruelty-free?
Many are. Product pages clearly list vegan, cruelty-free, and ethical certifications.

How can I be sure of product quality?
We only feature trusted brands with a proven reputation. Verified customer reviews praise the quality, craftsmanship, and sustainability of our curated selection.

Can I suggest a product or brand?
Yes—we love community input. Use our contact form to recommend sustainable brands or products for consideration.

Ordering & Delivery

Where do you deliver?
We currently ship across the UK via Yodel. For international enquiries, please contact us directly.

How long does delivery take?
Orders usually arrive within 3–4 working days once dispatched. A tracking link is emailed once your order is on its way.

Do you offer free shipping?
Yes—UK orders over £50 qualify for free delivery.

Are deliveries sustainable?
Yes. All orders are shipped in 100% compostable, plastic-free packaging made from renewable materials.

Will Christmas orders be delayed?
To receive items in time for Christmas, place orders by Monday .........December. Orders placed afterwards may take longer than usual. CHRISTMAS DELIVERY INFORMATION 

Returns & Exchanges

What is your returns policy?
We offer a 30-day return or exchange window. If you’re not satisfied, start the process via our Returns Portal.

How do I return an item?
Visit our Returns Portal and follow the simple steps. All returns are managed from our base in Brighton & Hove.

Customer Support & Rewards

How do I contact Alewk.club?
Email us at hello@alewk.club or use the website contact form. We’re happy to assist with product advice, order questions, and general support.

Do you offer new customer incentives?
Yes—sign up for our newsletter to receive 10% off your first order, early access to product launches, and exclusive subscriber perks.

Trust & Community

How are brands selected?
Every brand is vetted for ethics, transparency, and sustainability. We only collaborate with companies that reflect our mission and values.

Do your products support small or local businesses?
Yes. We partner with independent UK-based brands to support local economies and sustainable entrepreneurship.

Do you publish customer reviews?
Yes. Verified reviews appear on product pages to share authentic feedback on quality and service.

How can I engage with the Alewk.club community?
Join our mailing list or follow us on social media to stay connected, informed, and inspired by sustainable living.

Living Sustainably

What is a low-impact lifestyle, and how do you support it?
A low-impact lifestyle reduces waste and supports ethical production. Our curated selection helps you embrace this way of living—without sacrificing quality or style.

Do you offer sustainability resources?
Yes. Our blog features guides, brand stories, and practical tips to help you live more consciously and shop more mindfully.

What is your message to conscious consumers?
We believe your shopping choices matter. By choosing thoughtfully made products, you contribute to a greener future. Our mission is simple: shop consciously today and make a difference.

Still have questions?
We’re here to help. If your query isn’t covered here, reach out via our contact page. Your sustainable journey starts with clarity and confidence at Alewk.club.